Cancellation of credits
Both E-learning and Classroom credits that are cancelled by written notice (email or recorded post) within 14 days of purchase are fully refundable.
Cancellation of online courses
E-learning courses can only be purchased with credits. Any E-learning courses can be cancelled as long as they haven’t been started. A refund will be made in credits.
Cancellation of classroom courses
Classroom Courses bought with credits
Classroom courses bought with credits rather than cash are fully refundable. If you fail to show up to the course without providing prior written notice, you will be not be charged the full course fee and the credit will be credited to your account.
Classroom Courses bought on a pay-as-you-go basis
Classroom courses bought on a pay-as-you-go basis rather than credits are fully refundable if we receive written notification (via mail or email) of cancellation on or before 7 business days prior to the course. If you cancel less than 7 business days prior to the course, we will refund 75% of the course fee. If you fail to show up to the course without providing prior written notice, you will be charged the full course fee. You may send a substitute in your place to avoid a fee.
If a training course cannot take place as scheduled due to circumstances beyond Skills Centre reasonable control, you will receive a full refund for course fees that you have already paid.